Excited about SaaS solutions and working with customers? Then this role is for you! 

At tamigo, we empower well-known international brands across Europe with our trusted Workforce Management solution, helping them create more efficient and transparent daily operations.

As our new Onboarding Consultant for the DACH market, you will bridge the gap between our Workforce Management solution and its real-world application with high-profile customers across retail and hospitality. You will ensure the seamless integration of systems or processes into our customers’ existing frameworks. You oversee onboarding projects, take the lead during customer meetings and provide configuration advice tailored to customers’ specific needs. As Onboarding Consultant, you handle configuration settings and data uploads throughout each project.

Key responsibilities:

• Drive project progress, managing timelines to ensure meeting deadlines of multiple ongoing projects
• You convey complex technical concepts to technical and non-technical stakeholders, manage customer expectations, and provide training and support throughout the implementation phase
• Stay updated on existing and upcoming product features and help improve customer implementation processes
• You analyse and improve the customers’ business processes: understanding workflow dynamics, identifying bottlenecks, and implementing best practices to enhance efficiency
• You provide end-user training based on the database setup and produce handover documentation for our Customer Experience department
• Provide documentation of configuration and workflows to customers
• Collaborate with the sales team is creating a satisfactory experience for our new customers 

You are an ideal fit if you have: 

• Native level German
• Technical proficiency: knowledge of software and system integration techniques
• Proven project management skills
• Experience from the IT industry, preferably SaaS
• A relevant university degree or equivalent
• An understanding of the workflows in hospitality or retail 
• Excellent English communication skills 

As a person you are: 

• Result oriented, proactive, and eager to drive projects forward
• A good communicator who engages effectively with a broad range of stakeholders
• Customer focused
• Positive, with a can-do attitude and the willingness to learn 

*Get to know the solution you will roll out! https://tamigo.com/free-trial. Sign up using ‘Candidate’ as your company name and try tamigo for yourself.

What tamigo offers you

• A chance to work closely with prominent international brands 
• The opportunity to take ownership of international projects
• Make a difference directly to customers
• Close collaboration with colleagues across Europe. 

Please note that you must have a clean criminal record, and a valid EU work permit to be considered for this position. 

The role is based in Copenhagen with flexibility to work from home. However, to foster a strong team spirit, we expect you to be in the office at least three days a week.

Want to know more? Visit us at tamigo or get in touch with our recruitment team directly: julio.garcia@tamigo.com